By far the most terrible user interface I’ve experienced in my entire life.
Cost me about 20 steps only to change the mobile package plan online (what they call “i-mode”).
Cost me about 20 steps only to change the mobile package plan online (what they call “i-mode”).
This terrible UI has been around for years; still docomo has kept its dominant position in Japan (>50%).
I know they inherite the DNA of NTT, Japan’s ATT. A dinaour, which is another story. But, now that Yahoo Japan / Softbank enters the JP mobile market taking over vodafone, docomo has no choice but to focus on their UI. Or, die.